Q: How do I send a message to all tenants across multiple properties?
A: Click "+ New Message", select "Broadcast" mode, then check the properties you want to include. You can use "Select All Properties" to message your entire portfolio at once. The system shows a real-time count like "4 properties selected · 32 tenants will receive this message" so you know exactly who will get the message.
Q: What message templates are available?
A: MyRentalSpot includes three pre-built templates: Late Rent Notice (payment reminders for overdue rent), Lease Renewal (lease expiration and renewal options), and Maintenance Notice (scheduled maintenance updates). Each template includes placeholder variables like [MONTH], [DUE_DATE], $[AMOUNT], and $[LATE_FEE] that you can customize before sending. You can also start with a Custom Message from scratch.
Q: Can I send a private message to just one tenant?
A: Yes! In the New Message modal, switch from "Broadcast" to "Individual Tenant" mode. A searchable dropdown appears with all tenants across your properties, showing their name, property, and unit number (e.g., "Sarah Johnson - 742 Evergreen Terrace, Unit 2B"). Select the tenant and compose your private message.
Q: How do tenants see and respond to messages?
A: Tenants access the Communications Hub from their dashboard where they see an inbox with all messages. Unread messages show a blue dot and the header displays an unread count badge. Messages are categorized with tags like "billing", "maintenance", or "announcement". Tenants can filter by All, Unread, or Important, search messages, and click "Reply to Message" to respond directly.
Q: Can I filter message history by property?
A: Yes! The Property Manager dashboard has a "Filter by Property" sidebar showing all your properties with checkboxes. Check "All Properties" to see everything, or select specific properties like "742 Evergreen Terrace (8 units · Springfield)" to filter the Message History table. Each message shows the property it was sent to and the recipient count.
Q: What information is shown in the Message History?
A: The Message History table shows Subject, Recipients (tenant count or individual name), Property (specific property or "All Properties"), Type (Announcement, Template, or Individual badges), and Date Sent. You can search messages by keyword and filter by property from the sidebar. Click any message to view the full content and send follow-ups.
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