Q: How do I access the Owner Portal?
A: Your property manager will send you an invitation email with a link to set up your portal account. Click the link, create a password, and you can log in at any time. You'll have access to view your properties, financials, documents, and communicate with your manager. If you haven't received an invitation, contact your property manager to request portal access.
Q: When are monthly owner statements available?
A: Monthly owner statements are typically generated within the first week of each month for the previous month's activity. You'll receive an email notification when your statement is ready. You can view and download statements from the Documents tab, filtered by "Statements" category. Statements include rent collected, management fees, maintenance expenses, and your net payout amount.
Q: How do I see maintenance costs for my properties?
A: Go to the Maintenance tab to see all work orders for your properties. Each work order shows the issue, status, vendor, and cost. For a summary view, check your monthly statement which itemizes all maintenance expenses. You can also view the Financials tab and filter by "Maintenance" category to see costs broken down by property.
Q: When do I receive my payout?
A: Payout schedules vary by property manager. Typically, owners receive their net payout between the 10th-15th of each month after rent is collected and expenses are reconciled. Your dashboard shows your next scheduled payout date and amount. The activity feed confirms when payouts are processed, and you'll receive an email notification when funds are transferred.
Q: How do I message my property manager?
A: Click the "Message Manager" button on your dashboard or go to the Messages tab. You can type your message and attach files if needed. Your property manager will receive a notification and respond through the portal. All message history is saved in your portal for reference. You can also enable email notifications to get alerted when your manager replies.
Q: What documents can I access in the portal?
A: The Documents tab contains all files your property manager has shared with you. This typically includes monthly statements, year-end tax summaries, management agreements, insurance certificates, property photos, and lease documents. Documents are organized by category and property. You can search, filter, and download any document as PDF. Your manager controls which documents are visible to you.
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